Terms and Conditions – Coaching Sessions
The terms and conditions below apply to all coaching and training services provided ILEANA DĂIAN-ȘOVA, hereinafter referred to as ILEANA DĂIAN-ȘOVA or „coach”, to any person or organization (hereinafter referred to as „client”) and constitutes the contract for the service that will be provided by ILEANA DĂIAN-ȘOVA for the client. The term „coaching” as used herein covers life coaching, parent coaching, NLP coaching, career and vocational coaching and, where appropriate, includes training or supervision services provided to clients, coaches or others.
Coaching does not represent psychological counseling or any type of therapy and should not be construed as such.
In exchange for the fee paid by the client (or by a third party on his behalf), ILEANA DĂIAN-ȘOVA agrees to provide the coaching service as described below and in accordance with the terms and conditions set out below. The client agrees to pay the fee for the coaching service in the terms and conditions set out below (in cases where a third party pays the fee, the third party is considered an agent acting on behalf of the client).
The date on which the first coaching session takes place – online, at the client’s premises or in a place agreed by the person – is considered to be the start date of the service. The participation of any person in the first coaching session constitutes acceptance of these terms and conditions. The client will have to sign a contract with ILEANA DĂIAN-ȘOVA at the beginning of the coaching session held face to face, respectively to send his/her agreement via email for the coaching session.
Responsibility and Commitment
The coach will aim to allow the client to set and achieve goals that will help to achieve the results desired by the client. The client has sole responsibility for the decisions he will make following the coaching session or sessions with the coach. ILEANA DĂIAN-ȘOVA assumes no responsibility for the client’s actions. ILEANA DĂIAN-ȘOVA has no liability for any financial or other loss suffered by any client after the beginning of the coaching sessions or for any failure perceived by the client, justified or not, in making a significant improvement in the quality of his/her life or in obtaining the results or achieve their desired goals.
The personal information or business information provided by the client to the coach during the coaching sessions will be considered confidential. These will not be disclosed to a third party without the prior permission of the client unless the law so provides.
The coach and client will be required to sign a confidentiality agreement at the beginning of the coaching session. The coach will respect the client’s confidentiality and will have his written permission before revealing that he is a client.
ILEANA DĂIAN-ȘOVA requires the client to provide an emergency contact name and a telephone number, which should be used only in case of emergencies, such as a sudden health problem or an accident during face-to-face sessions with the client.
All documentation, notes and customer information will be kept confidential.
Clarity and Style
The coach will discuss with the client about the preferred style of coaching. The client has the right to speak openly and directly with their coach, and the client is encouraged to discuss with the coach in the coaching process any concerns he has, in any area of his life. The coach considers openness and honesty welcome.
Feedback about the service received is welcome and can be given during a coaching session or by email at firstname.lastname@example.org.
ILEANA DĂIAN-ȘOVA constantly strives to ensure that the standard of services she offers to her clients remains at the highest levels. At the end of the coaching process or the series of coaching sessions, the client will be asked to fill out a feedback form.
The Coaching Process
The coaching program will be established between the coach and the client and can be booked up to 3 months before the actual deployment date. The coach will recommend the frequency of coaching sessions based on a professional evaluation of the client’s requirements. This recommendation or plan is not mandatory and may be modified and adjusted during the coaching sessions, in agreement, in accordance with the terms set out in this agreement.
The number of coaching sessions will be agreed upon at the beginning of the coaching process between the coach and the client and confirmed by the coach via e-mail or written correspondence. If a certain number of sessions is not agreed upon, the sessions will be provided in succession, one by one. Due to the nature of the coaching sessions, the initial number usually recommended is four sessions, their number may vary depending on the situation presented by the client. Full payment is made before or at the first session. Later, additional sessions can be booked.
The duration of each session is usually 60 minutes but can be agreed upon between the coach and the client at the beginning of the session.
The coaching will take place between the client and the coach face to face (the place agreed upon together), ONLINE – Skype, Zoom, FB Messenger, WhatsApp (the client calls the coach at the time, previously set) or by telephone (the client calls the coach at the time, previously established).
The coach can indicate tasks or exercises to the client that he/ she completes or performs between the coaching sessions. There is no obligation on the part of the client to complete these tasks but failing to do so may slow down the client’s progress in achieving an improved quality of life, achieving results or achieving personal desires. If possible, clients are invited to submit any information requested by the coach regarding the topics received at least 24 hours before the coaching session, during which these will be discussed. The coach will provide feedback on the tasks completed during the coaching sessions.
The client can contact the coach decently, by e-mail, between sessions to share a success or to request clarification on the presented problem. The punctual support between the sessions is considered by the coach to be a necessary part of the coaching process. Depending on the situation, the coach will indicate to the client in advance whether the nature of the contact between sessions involves an additional charge. This way, no taxes will be imposed without the prior agreement of the client.
Cancellation and Rescheduling of Sessions
If the client has to reschedule a coaching session, he must send the coach a notification to this effect at least 48 hours before the coaching session initially set. No reimbursement will be granted to clients for unused coaching sessions unless notice has been given at least 48 hours prior to the scheduled session. In exceptional situations, the coach may need to reschedule a coaching session; in these situations, the coach will make the appropriate efforts to provide satisfactory alternative programming for the client.
If a client pays for one or more sessions, in advance, these paid sessions must take place within 6 months of payment, or the fee is considered lost, and cannot be reimbursed to the client.
The client may terminate his coaching contract at any time in writing. Any amounts owed by the client at the time of cancellation of the contract must be paid immediately by the client to the coach. The reimbursements of the payments made for future sessions will be in this case at the discretion of ILEANA DĂIAN-ȘOVA, in accordance with the other provisions mentioned in the terms and conditions of the coaching sessions.
In exceptional circumstances, such as illness or unavailability due to death or other commitments, improper behavior by the client, actual or potential conflict of interest or other reasons, ILEANA DĂIAN-ȘOVA may decide to terminate the contract for the service provided to the client or refuse or not offer the client additional coaching sessions. In such circumstances, the client will receive a notification of termination from ILEANA DĂIAN-ȘOVA, and when possible he will be reimbursed for any advance payments made for the coaching sessions that have not yet been provided, in accordance with the other provisions mentioned in the Terms and the conditions for the coaching sessions.
There may be situations where the coach may recommend the client to seek an alternative service that is more appropriate to his or her current needs. In this case, ILEANA DĂIAN-ȘOVA will discuss extensively with the client the reasons for her recommendation. It is the exclusive responsibility of the client to decide whether to follow the recommendation, and ILEANA DĂIAN-ȘOVA assumes no responsibility for the outcome of the decisions the client chooses to make.
May 6, 2020